1. Sydney orders received by Monday will now be delivered by Wednesday. Order on Tuesday, Wednesday, Thursday to receive order by Saturday.
2. No deliveries to any business address, NO PO Box address.
3. Interstate Orders to Queensland are sent out every Monday or Tuesday from our showroom.
4. Interstate Orders should choose options of 1 kilo/750g tubs.
5. Sydney to Wollongong orders are delivered every Saturday or Sunday.
6. Sydney to Newcastle orders are shipped every Wednesday.
7. If no one is home during delivery, your parcel will be left in a safe place closest to your front entry door and a photo will be taken.
8. If you have a special needs companion animal, it is recommended that you disclose any relevant information from your veterinary professional before starting your pet on the raw diet. We currently have achieved a 100% success rate in curing skin conditions where pets have undergone a K9 Rawsome meal plan, eating a 100% raw diet and have used our K9R Skincare.
9. There is no refunds on VIP memberships.
10. No contact delivery due to Covid-19, your parcel will be left at your doorstep.
11. No exchange on collars and leads on custom booked orders as our suppliers specifically make items according to order received. We do however exchange on items bought in-store or online that are available for immediate purchase.
Melbourne confirmation with our partnered logistic team should commence by 1st November 2020. Please place your orders now to jump ahead of the queue and to assist us in this exciting transition in providing you on time delivery, frozen meals guaranteed.