1. Sydney orders will be packaged and received on either Thursday or Saturday.
2. No deliveries to any business address.
3. Interstate Orders are sent out every Monday or Tuesday.
4. For Interstate orders, Fastway Couriers do not insure perishable items.
5. Interstate Orders should choose options of 1 kilo/700g tubs to ensure food has remained frozen/cold upon arrival.
6. If no one is home during delivery, your parcel will be left in a safe place closest to your front entry door.
7. If you have a special needs companion animal, it is recommended that you disclose any relevant information from your veterinary professional before starting your pet on the raw diet. We currently have achieved a 100% success rate in curing skin conditions where pets have undergone a K9 Rawsome meal plan, eating a 100% raw diet and have used our K9R Skincare.
8. There is no refunds on VIP membership service.