1. Can you deliver my frozen items?
Yes, we are delivering all cold/frozen items to Sydney and Wollongong at flat rates. Sydney $20 and Wollongong $25, Newcastle $25, Jervis Bay $25. No contact delivery. Your items will be left at your front door followed by a text message to inform you delivery has been made if no one is home.
Melbourne deliveries are $30 flat fee.
No Business address deliveries.
2. Do you still have a cut off day and time for orders?
We will accept any orders, however it is preferred that your orders reach us by Sunday evening if you are expecting your order on Wednesday or your order reach us by Wednesday if you are picking up your order on Friday or Saturday or expecting home delivery on Friday.
3. What procedures are you taking for the safety of customers entering your showroom?
We are sanitising all handles, tables and packaging boxes before any customer arrives and after each customer leaves our premises. This includes any contact areas as well, ie: reception console keypad etc. We are spray disinfecting floors, equipment, throughout the warehouse and showroom continuously.
4. I do not want to pay a shipping fee for pick up, is there a No Fee pick up option?
We do not charge a fee when you choose the Pick Up Option.
5. I am driving quite far to attend your showroom, do you sell any coolers to keep my pet meals cold for my journey back?
If you have a cooler, we suggest you bring this with you, otherwise we have a medium cooler insert and an extra large cooler insert available for purchase between 85c-$1.00 each. These will keep your meals cold for up to 5 hours.
6. I would like a customised meal, is this option still available?
We have temporarily ceased customised orders during this time of the expansion of K9 Rawsome.
7. I have a cold but it is not Coronavirus, can I still come to the showroom?
Without Prejudice, unfortunately, we are not allowing any persons experiencing a cold to enter our showroom or use our rest rooms.
8. Can I bring my dog to the showroom?
9. I have not ordered from K9 Rawsome before. I do not want
pre-made meals as I create my own meals for my cats and dogs.
Could you just sell me proteins and organs, bone and offal?
Off-course we can, we are a one stop shop from complete raw meals, to supplemental feeding meals and we have a huge selection of offal, organs and bone for you to choose from. Head over to our Raw Offal Deli and Bone Page.
9. I want to become a VIP Member. Are the savings just a one off order or every time I place an order? You will receive your 5% VIP discount every time you place an order. There is no expiry date. Your VIP Membership can be used on all full priced items. Memberships cannot be refunded.
10. What days should I be ordering?
You can order any time. Deliveries occur on Wednesday and Friday. For Wollongong, we deliver on the weekend.
Please call us on 02 9730 1450 should you need to speak to us.
We are only open direct to the public every Friday and Saturday 10am-2pm.